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More than ever before, people are feeling disrespected at work. Some employees feel they're
working in a toxic culture with insensitive managers. Others complain about being treated
disrespectfully based on gender, race, or religion
What are the costs of employees feeling disrespected? (...)
Nearly half of those surveyed in 1998 reported they were treated rudely at least once a month.
which rose to 55% in 2011 and 62% in 2016. Though the toll (extend of damage = bilan) is
sometimes hidden, the costs of civility ane enormous
Employees who didn't feel respected perommed worse. 47% of those who were treated poorly
intentionally decreased the time spent at work, and 38% said they deliberalely decreased the
quality of their work 66% reported their performance declined and 78% said their commitment to
the organization had declined
Many costs go undetected Stress stemming from incivity can silently kill productivity-and
people. Incivility can deplete is decrease badly; immune systems, causing cardiovascular
disease, cancer, diabetes, and ukers. Of those treated poorly 1296 said they had left their
job
because of the ungyil treatment Yet th050 who
qua in response bo nomy typically don t tell their
employers why.
Even if people who experence or witness incivily want to perform well they can't (-) Incivility
kills helpfulness and collaboration : when employees are exposed to rudeness, they are three
times less likely to help others and ins willingness to singure drops by more than hall.
Incivity's toli on arstomer relationships can be astonishing many consumers are less likely to
buy from a company they perceive as uncivil
, whether the rudeness & directed at them or other
employees. (...)
Leaders set the tone A study revealed that when leaders treated mornbers of their team well
and fairly, the team members were more productive individually and as a team. They also were
more likely to go above and beyond therjob requrements. i al starts at the top.)
(by Christine Porath in quarz.com 15 sept 2017)​