Réponse :
1a : the name is travel agency, they are selling services : travel. 2b : trainee's name is jeremy and the supervisor's name is christine. 1c 3 weeks
2a. security speech 2b. to improve 2c. IT skills 2d. feeling comfortable 2e. self-confident
3a : he had to provide clients with brochures, book transportations and hotel
3b. he improved his IT skills and his oral communication
3c. he disliked staying late at work to make sure booking were correct and working on saturday.
3d. because his teammates were friendly and open, they made him feel comfortable and self-confident
:)
