Dear sir, dear madam
I was completely shocked about the bad service that your hotel gave to us.
So I’m writing to you to explain and to ask you the recompresation.
We were horribly welcomed, the staff was very unpleasant, the meal weren’t good because of the cooking.
It’s unacceptable!
This is why you received this letter. I hope you, managers of this hotel as well as your staff would have the kindness to give us back your money. We ask for a refund.
Yours faithfully.